TERMS OF SERVICE - AVIATION RELATIONS

Last Updated: August 20, 2005

1. ACCEPTANCE OF TERMS

By accessing and using the Aviation Relations website (aviationrelations.com) and associated Kajabi platform (academy.aviationrelations.com), and by purchasing or scheduling any consultation services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. SERVICE PROVIDER & IMPORTANT DISCLAIMERS

Professional Capacity

Teddy Cooper provides Aviation Relations consultation services in an individual professional capacity as an independent consultant with over 30 years of aviation experience, including a regulatory enforcement background.

CRITICAL EMPLOYMENT DISCLAIMER

IMPORTANT: The views, opinions, guidance, and recommendations provided through Aviation Relations consulting services represent the professional opinion and experience of Teddy Cooper as an individual consultant and aviation professional specializing in private sector compliance. These services and all communications:

• DO NOT represent official government policy, positions, or endorsements

• ARE NOT provided in any official government capacity

• DO NOT constitute official regulatory interpretation or guidance

• ARE separate and distinct from any government employment duties or responsibilities

• SHOULD NOT be construed as official government advice or position

• FOCUS exclusively on private sector aviation systems and non-federal compliance matters

All consultation services are provided during personal time for private sector aviation compliance matters only, completely separate from any government employment. Services focus on non-federal aviation systems, private airports, equipment vendors, and corporate aviation operations. Clients are advised to seek official regulatory guidance directly from appropriate government agencies for authoritative interpretations.

Private Sector Focus

Our services specialize in:

• Private sector aviation systems and equipment compliance

• Non-federal aviation facilities and operations

• Equipment vendor compliance coordination

• Corporate aviation regulatory requirements

• Private airport compliance guidance

We do not provide guidance on federal aviation systems or facilities that the government directly oversees.

3. SERVICES OFFERED

Expert Aviation Consultation ($299)

• 60-minute consultation session

• Professional aviation compliance guidance for private sector systems

• Regulatory interpretation based on extensive aviation experience

• Implementation recommendations for non-federal facilities

• Follow-up email summary

• Available evenings and weekends only

Enterprise Discovery Call (Complimentary)

• 60-minute discovery consultation for private sector organizations

• Assessment of organizational compliance challenges

• Preliminary recommendations for non-federal systems

• Custom solution proposal development

• Available on a limited basis

Academy Member Consultation (Complimentary)

• 30-minute consultation for Academy founding members

• Private sector compliance guidance and Academy curriculum input

• Exclusive to verified Academy waitlist members

• Limited availability during Academy development

4. CONSULTATION GUIDELINES & EXPECTATIONS

Scheduling & Availability

• Expert Consultations: Available evenings (after 6 PM) and weekends only due to full-time employment constraints

• Enterprise & Academy Consultations: Scheduled based on availability

• Advance Scheduling: All consultations require advance scheduling through our booking system

• Time Zone: All times referenced are Central Time (CT)

Consultation Conduct

• Professional Environment: Join from a quiet location suitable for business discussion

• Preparation: Come prepared with specific questions and relevant documentation for private sector compliance matters

• Recording: Consultations may be recorded for quality assurance and follow-up purposes

• Confidentiality: All consultation discussions are treated as confidential business communications

Scope of Service

• Advisory Only: All services are advisory in nature for private sector aviation systems

• No Guarantee: While we provide experienced professional guidance, compliance outcomes depend on many factors beyond our control

• Client Responsibility: Implementation of recommendations remains the client's responsibility

• Official Guidance: Clients are encouraged to seek official regulatory guidance from appropriate government agencies for authoritative interpretations

• Private Sector Focus: Services limited to non-federal aviation systems and private sector compliance matters

5. PAYMENT TERMS & POLICIES

Payment Processing

• Secure Processing: All payments processed through secure, encrypted payment systems

• Payment Required: Expert Consultation payment required before scheduling

• Accepted Methods: Credit card, debit card, and other methods accepted by our payment processor

• Currency: All prices in USD

Refund Policy

• Expert Consultation: Full refund available if cancelled more than 48 hours before the scheduled consultation

• Less than 48 Hours: 50% refund for cancellations with less than 48 hours' notice

• No-Show: No refund for no-show appointments

• Technical Issues: Full refund if consultation cannot be completed due to technical problems on our end

• Satisfaction: If consultation does not meet reasonable expectations, we will work to address concerns or provide appropriate accommodation

6. CANCELLATION & RESCHEDULING

Client Cancellation

• 48+ Hours Notice: Full refund or complimentary rescheduling

• 24-48 Hours Notice: 50% refund or one complimentary rescheduling

• Less than 24 Hours: No refund, rescheduling at the consultant's discretion

• Emergency Situations: Exceptions may be made for documented emergencies

Consultant Cancellation

• Full Refund: Immediate full refund if we must cancel

• Rescheduling Priority: Priority rescheduling offered

• Advance Notice: Minimum 24-hour notice for any cancellations

7. INTELLECTUAL PROPERTY

Consultation Content

• Proprietary Advice: Professional recommendations and guidance are based on the consultant's experience and training

• Client Usage: Clients may use consultation guidance within their organization

• No Redistribution: Consultation content may not be redistributed, resold, or shared outside the client's organization without written permission

• Follow-up Materials: Email summaries and recommendations are for the client's exclusive use

Website Content

• Copyright: All website content, including text, images, and design, is protected by copyright.

• Limited Use: Personal and business use permitted; commercial redistribution prohibited

• Trademarks: Aviation Relations and associated marks are proprietary

8. CONFIDENTIALITY & PRIVACY

Client Information

• Professional Confidentiality: All client information and consultation discussionsare treated as confidential

• Limited Disclosure: Information only shared as required by law or with client consent

• Data Security: Reasonable measures taken to protect client information

• Third Parties: No client information shared with third parties without consent

Consultation Privacy

• Discussion Content: All consultation discussions remain confidential

• Case Studies: Anonymous case studies may be developed for educational purposes, with all identifying information removed

• Professional References: General industry insights may be shared without client identification

9. LIABILITY LIMITATIONS

Service Limitations

• Advisory Nature: Services are advisory only and do not guarantee regulatory compliance outcomes

• Professional Opinion: Recommendations based on experience and professional judgment

• Implementation Risk: Client assumes responsibility for implementation decisions

• Regulatory Changes: Aviation regulations are subject to change; guidance is based on the current understanding

Liability Limitation

• Maximum Liability: Our total liability is limited to the amount paid for services

• Consequential Damages: Not liable for indirect, consequential, or punitive damages

• Professional Insurance: Professional liability insurance is maintained as additional protection

• Force Majeure: Not liable for delays or failures due to circumstances beyond our control

10. PROFESSIONAL BOUNDARIES

Employment Constraints

• Time Limitations: Services provided during personal time only (evenings, weekends, vacation)

• Capacity Restrictions: Limited availability due to full-time employment responsibilities

• Official Matters: Cannot assist with official FAA business or represent clients in official proceedings

• Conflict Avoidance: Will not engage in any activities that could create conflicts with professional duties

Service Boundaries

• Regulatory Interpretation: Professional opinion based on experience, not official interpretation

• Legal Advice: Do not provide legal advice; recommend consulting aviation attorneys for legal matters

• Official Advocacy: Cannot serve as official representative or advocate in regulatory proceedings

• Documentation: Do not sign official documents or provide regulatory certifications

11. COMMUNICATION POLICIES

Response Times

• Email Inquiries: Response within 24-48 hours during business days

• Urgent Matters: Clearly mark urgent communications; will respond as soon as reasonably possible

• Office Hours: Available for consultation scheduling and inquiries during posted hours

• Emergency Contact: No emergency contact service provided

Professional Communication

• Business Only: All communications should relate to professional aviation matters

• Appropriate Channels: Use the provided contact methods for business communications

• Documentation: Important communications may be documented for record-keeping

• Professional Courtesy: Expect and provide courteous, professional communication

12. ACADEMY SERVICES & WAITLIST

Academy Development

• Development Phase: Aviation Compliance Academy is currently in development

• Founding Member Benefits: Special access and pricing for waitlist members

• No Guarantee: Academy launch timeline subject to change

• Member Consultation: Complimentary consultation benefit for verified founding members

Waitlist Management

• Verification: Academy member consultations require waitlist verification

• Member Benefits: Special pricing and early access when the Academy launches

• Communication: Regular updates on Academy development progress

• Opt-out: May unsubscribe from waitlist at any time

13. WEBSITE & PLATFORM USAGE

Acceptable Use

• Professional Purpose: Website and services intended for professional aviation business use

• No Misuse: Prohibited from using services for illegal or inappropriate purposes

• Account Security: Responsible for maintaining account security and login credentials

• Accurate Information: Provide accurate information for consultation scheduling and communication

Platform Integration

• Third-Party Services: Services may utilize third-party platforms (Kajabi, payment processors)

• Data Sharing: Information may be shared with service providers as necessary for service delivery

• Platform Changes: Service delivery methods may change based on platform updates

• Technical Requirements: Clients are responsible for meeting the technical requirements for consultation access

14. MODIFICATIONS TO TERMS

Updates

• Right to Modify: Terms may be updated periodically to reflect changes in service or new legal requirements.

• Notification: Significant changes will be communicated via email or website notice

• Effective Date: Changes effective 30 days after notification unless immediate compliance is required

• Continued Use: Continued use of services after changes constitutes acceptance of modified terms

Grandfathered Services

• Existing Bookings: Previously scheduled consultations governed by terms in effect at booking time

• Service Agreements: Ongoing service agreements may have separate terms

• Price Changes: Scheduled consultations honored at original pricing

15. GOVERNING LAW & DISPUTE RESOLUTION

Jurisdiction

• Governing Law: These terms are governed by the laws of the State of Oklahoma.

• Venue: Any disputes resolved in the courts of the appropriate jurisdiction in Oklahoma

• Federal Law: Federal aviation regulations and employment laws take precedence where applicable

Dispute Resolution

• Professional Resolution: Encourage professional communication to resolve any concerns

• Mediation: Prefer mediation for dispute resolution where possible

• Legal Action: Legal action as a last resort for unresolved disputes

• Reasonable Resolution: Committed to fair and reasonable resolution of any issues

16. SEVERABILITY & ENFORCEABILITY

Severability

• Invalid Provisions: If any provision is deemed invalid, the remainder of the terms remain in effect

• Partial Enforcement: Terms enforced to the maximum extent permitted by law

• Modification: Invalid provisions modified to the nearest permissible interpretation

Entire Agreement

• Complete Terms: These terms constitute complete agreement for services

• Supersedes: Supersedes any previous agreements or understandings

• Modifications: Changes must be in writing and agreed upon by both parties

17. CONTACT INFORMATION

Business Contact

• Website: aviationrelations.com

• Email: teddy@aviationrelations.com

• Response Time: 24-48 hours during business days

• Mailing Address: 6608 N Western Ave, #1085, Oklahoma City, OK, 73116

Service Issues

• Technical Problems: Report platform or scheduling issues promptly

• Service Concerns: Address any service quality concerns directly

• Billing Questions: Direct payment or billing inquiries to the provided contact methods

• General Inquiries: Welcome questions about services or policies

By using Aviation Relations services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For questions regarding these terms, please get in touch with us using the information provided above.

These Terms of Service are designed to protect both service providers and clients while ensuring clear communication about service expectations and limitations. The FAA employment disclaimer is significant for maintaining appropriate professional boundaries.